You expect to be elsewhere
Discuss admission and contact arrangements rather than leaving entry unresolved.
The images are illustrative interiors and do not show a particular Canary Wharf booking.
ARRANGEMENTS WORTH CLARIFYING
When you cannot manage
every detail at the door
A concierge may assist
Check what the building permits and who has actually accepted responsibility.
Some rooms remain private
Identify them before visitors arrive, even if another person provides access.
The interior has care restrictions
Send instructions yourself rather than expecting reception to explain materials.
Several household members are involved
Choose a contact who knows the requested cleaning priorities.
A question may arise during attendance
Keep a practical way to resolve changes without assuming unlimited additional tasks.
THE APARTMENT BEYOND THE DOOR
Useful detail for the household surfaces
- What should happen to display pieces before furniture attention?
- Keep valued objects under household control and expose the furniture section wanted. A surface request should not rely on handling a collection.
- Can a mirror and the cabinet around it need different care?
- Yes. The glass, frame and surrounding furniture are distinct finishes, even when they form one bathroom or hallway unit.
- Is an external handle the same task as the whole cupboard?
- No. The pull and exterior face can be identified without treating the storage behind them as part of the request.
- What distinguishes the furniture from the floor around it?
- A prepared furniture top and the exposed floor are separate areas with their own materials. Naming one does not describe the other.
- How can kitchen attention be made more precise?
- Identify the counter sections, sink surrounds and external fittings actually needing attention, rather than relying on the apartment’s overall appearance.
- What if a bathroom has both a shower screen and a mirror?
- List them as separate surfaces and point out known coatings or deterioration. Their shared glass-like appearance is not enough to establish identical care.
APARTMENT ARRANGEMENTS DIFFER
Choose the relevant details,
not an assumed building routine
These examples concern possible access and privacy arrangements at your property.
A studio with resident admission
Explain the combined living area directly when discussing the request.
An apartment with concierge assistance
Confirm the person’s permitted role rather than relying on the label concierge.
A duplex apartment
Give instructions for both levels and any private rooms.
A property with direct private entry
Do not add a reception procedure that does not exist.
A furnished interior with delicate finishes
Send care restrictions before anyone is asked to interpret them at the door.
An apartment shared by several adults
Identify whose instructions govern the included areas and who can answer questions.
CANARY WHARF / RESPONSIBILITIES
Confirm what your building actually permits
For a Canary Wharf property with concierge assistance, check whether that assistance can include admitting a cleaning team. Do not assume parking, unloading or a service lift is available. Explain only the arrangements confirmed for your address.
Keep household decisions with the householdA receptionist may know the doorway but not your delicate surfaces or private rooms. Provide those instructions and identify an appropriate contact yourself.
Plan how questions will be resolvedIf you will be away, discuss a reachable contact and the intended review of the requested tasks. Access alone does not settle unexpected differences inside.
DEFINE THE INTERIOR REQUEST
Leave useful instructions for each room
The person admitting visitors may not know which surfaces you want considered. Make the household list explicit.
COOKING DETAILS
Explain surfaces and limitations
- Accessible preparation tops
- External cabinet fronts
- Sink and surrounding fixtures
- Suitable kitchen flooring
Specify internal requests independently; admission to the apartment does not imply permission to open every cupboard.
WASHING DETAILS
Identify the fittings involved
- Basin and bathing fixtures
- Reachable shower-screen surfaces
- Toilet and mirror attention
- Clear floor and contact points
Flag known deterioration or delicate coatings before expecting a particular result.
LIVING DETAILS
Protect valued possessions
- Cleared furniture tops
- Reachable external shelving
- Accessible joinery and switches
- Exposed floor around furniture
Secure valuables yourself. Ordinary surface cleaning does not imply handling collections or treating fabric.
BEDROOM DETAILS
Decide whether entry is wanted
- Prepared bedside surfaces
- Wardrobe exterior handles
- Accessible mirrors
- Reachable bedroom flooring
A bedroom can remain excluded. Personal storage and belongings are not automatically part of the appointment.
WHO WILL HANDLE WHAT?
Set the arrangements
before the visit
Select a topic to prepare your enquiry; this does not grant access permission or confirm attendance.
RESPONSIBILITY FOR ENTRY
Authorised admission
Confirm who is permitted to admit the team and how the arrangement will operate; do not presume concierge permission.
Share necessary instructions securely when arrangements are confirmed, not through public descriptions of the building.
Talk through the responsibilitiesARRANGING RESPONSIBLY
Five points for an apartment enquiry
- 01
Name the admission contact
Check the building permits the proposed arrangement.
- 02
Describe the interior
Send room photographs and care restrictions.
- 03
Review the quotation
Confirm included spaces and excluded handling.
- 04
Keep communication available
Provide a contact familiar with the apartment.
- 05
Discuss completion
Review the named domestic tasks and remaining limitations.
CLARITY BEFORE CONFIRMATION
Describe the apartment.
Then review the estimate.
The proposal should identify the domestic tasks rather than relying on another person to interpret them on arrival.
| Requested attention | Instruction to provide | Quotation status |
|---|---|---|
| Essential fixtures | Condition and material limitations | Confirmed after review |
| Selected apartment rooms | Inclusions and protected spaces | Priced for the described request |
| Specialist item | Specific treatment requirement | Quoted independently |
Why a contact still matters
If the apartment differs from the description, someone should be available to discuss the difference rather than leaving new decisions to assumption.
LEAVE CLEAR INSTRUCTIONS
Name the household attention.
Protect everything outside it.
SURFACES TO IDENTIFY
A useful domestic list
- Cooking surfaces and external fixtures
- Bathroom fittings and mirrors
- Accessible living-room furniture
- Suitable floors in included rooms
Instructions should name the rooms rather than say clean the apartment.
DO NOT ASSUME PERMISSION
Points needing a separate decision
- Opening occupied cupboards
- Handling valuables or documents
- Moving substantial furniture
- Specialist oven or fabric treatment
Authorised entry does not grant unlimited handling permission inside the home.
AUTHORISE / COMMUNICATE / REVIEW
A refresh with
the decisions in the right hands
The goal is appropriate household attention, with privacy and material limits understood beforehand.
- BEFORE ARRIVAL
Confirm responsibility
Establish who admits visitors and who knows the cleaning request.
- DURING ATTENDANCE
Keep communication possible
A reachable contact can address differences without vague instructions.
- AFTER ATTENTION
Review the requested areas
Discuss completed tasks and limitations through the arrangement established beforehand.
CANARY WHARF PROPERTY
Identify the correct entrance
Supply the full postcode and authorised admission details when discussing availability for your apartment.
Canary Wharf
Use the map with the entrance and admission details for your property.
Google is contacted after the map is requested.RESPONSIBILITY AND PRIVACY
Questions about apartment arrangements
Can the concierge let cleaners into my home?
Only rely on a confirmed arrangement your building permits; concierge presence alone is not authorisation.
Who should answer questions if I am away?
Provide a reachable person who understands the apartment and the requested tasks.
Can I leave a bedroom excluded?
Yes. Identify it clearly so admission is not interpreted as permission to enter every room.
Should reception explain delicate surfaces?
Send those details yourself. Building staff may not know material restrictions inside the apartment.
Is service-lift access automatic?
No. Check any permission or procedure relevant to your property before confirming arrangements.
Can every cupboard be opened after I authorise entry?
No. Particular interiors require an explicit request, acceptance and preparation.
What if the apartment condition differs from my photographs?
Keep a contact available so the difference and any implications can be discussed.
Can I assume parking outside the entrance?
No. Explain lawful arrival options and restrictions that apply to the address.
How should the finished tasks be reviewed if I am elsewhere?
Discuss the review arrangement beforehand so questions and limitations have a clear route back to you.
CANARY WHARF / READY WITH THE DETAILS
Tell us who admits, who answers and what needs attention
Bring together authorised entry, a resident contact and the household list before asking to confirm a visit.
Call about apartment arrangementsSend your cleaning requirements ↗