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Fabric response matters more than marketing labels: fibre, weave, dye stability and backing guide the practical route.
Pile direction, fibre content, shading and moisture response require inspection; some velvets need a conservative or dry route.
The upholstery can be assessed, but the pull-out mechanism, mattress and hidden sections must be identified separately in the booking.
Explain where the accident occurred. Liquid can enter padding or the frame, so surface treatment may not reach the full source.
Send clear photographs, total seat count, approximate dimensions, label images, priority marks and the Richmond postcode.
Drying varies with fibre, padding, treatment, ventilation and room conditions. Reuse guidance is given after the actual clean.
Only when sufficiently dry. Sitting too early can distort pile, slow drying or transfer colour from clothing.
The label, weave, colour response, backing and a discreet hidden area are checked before broader treatment.
Label, fibre clues, weave, pile and colour response.
Seats, arms, cushions, seams, piping and priority marks.
Vacuum surfaces and accessible crevices before moisture.
Use compatible chemistry and controlled recovery.
Check results and explain ventilation and safe reuse.
This Richmond guide uses a sofa bed with pile shading on a velvet-like finish as its practical example. That combination changes the inspection: the technician needs to distinguish removable soil from wear, dye change, fibre damage or contamination that has travelled beyond the visible cover. Photographs help define the enquiry, but fabric and colour testing at the item still control the method.
Seat cushions, back cushions, arms, piping, skirts and the outer frame do not always share the same construction. On this Richmond sofa, the visible cloth may sit over foam, fibre wrap, feather filling, a barrier fabric or a timber frame. Moisture and agitation must therefore be chosen for the least tolerant part, not only for the broad seat panel.
The access note is a room that cannot be fully cleared. That affects equipment movement and working space rather than the cleaning standard. Before a Richmond appointment, remove throws, toys and loose objects, keep pets away from the route and share parking, lift or concierge instructions. Do not wash a zipped cover or add a new spot product immediately before inspection.
The technician records pile shading on a velvet-like finish, asks what has already been tried and completes dry extraction before wider wet treatment where appropriate. A small hidden test checks colour response and texture. If the fabric is stable, compatible chemistry, controlled agitation and moisture recovery can follow. If it is not, a lower-moisture or dry route may be discussed instead.
Results are explained realistically. Transfer, food residue and routine soil may respond, while bleaching, abrasion, sun fade, stretched fabric or permanent dye loss can remain. Pet liquid can pass into cushion filling, and an odour source below the cover may need a different scope. The purpose of the Richmond assessment is to separate these conditions before promises are made.
Drying belongs to the service plan. Fabric absorbency, cushion depth, room temperature and airflow influence when the sofa can be used again. Cushions may be positioned for ventilation, but should not be balanced unsafely or placed against radiators. The final handover confirms what remains damp, when covers or throws may return and when normal seating can resume.
Send the postcode, total seat count, full-sofa photographs, close views of labels and marks, fabric if known, access notes and any products already tried. Mention whether cushions are loose, fixed or reversible.

| Item | Standard clean | Deep-care add-on | Dry-cleaning route |
|---|---|---|---|
| Armchair | £32 | +£9 | £36 |
| Sofa, per seat | £33 | +£9 | £36 |
| Two-seat sofa | £66 | +£18 | £72 |
| L-shaped three-seat sofa | £132 | +£36 | £144 |
| Footstool | £32 | +£9 | £36 |
| Minimum service charge | £68 per visit | May be reached by combining eligible items | |
These are standard prices, not membership rates. The confirmed total depends on the item count, size, fabric, construction, condition, stain treatment, chosen method, access and appointment details. Parking or congestion costs may apply where relevant.
| Service | Professional sofa and upholstery cleaning |
|---|---|
| Area | Richmond |
| Items | Fabric sofas, armchairs, dining chairs, sectionals and footstools subject to inspection |
| Method | Fabric inspection, dry extraction, tested treatment, rinse recovery and drying advice |
| Common priorities | Body oils, food or drink marks, pet contact, odours, dust and routine soil |
| Typical process | Identify fabric → inspect construction → vacuum → test → treat → recover moisture → handover |
| Drying | Fabric absorbency, cushion filling, room airflow and treatment determine reuse |
| Pricing basis | Item, seat count, fabric, method, condition and agreed extras |
| Preparation | Remove throws and loose items; share label, stain history, access and parking details |
Share the Richmond postcode, photographs, seat count, label, cushion type, priority marks and access details for a clear quote.

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