Minimum visit conditions apply
020 3608 3976
WATERING AREAS AND PLANT-POT MARKS
A plant corner can leave several different traces.
Loose compost, a pot outline and a water-related mark are not the same problem. Explain what happened and show the whole arrangement before moving another heavy planter across the carpet.
Overflow described ·Planter moved safely ·Limits explained


KEW · PRACTICAL DETAILS
For a Kew enquiry, show where the pot normally stands and describe any saucer or protective base. A newly moved planter may reveal an older outline, so distinguish a recent spill from a previously hidden difference.
Do not guess that every brown ring is simply compost. Water, pot materials, earlier products and the covering’s own condition can all be relevant to assessment. Report what you observed without promising yourself that a single treatment will erase it.
Collect loose soil without rubbing it deeper into the surface.
Do not drag a heavy planter to create access; arrange suitable movement.
FIBRE & CONSTRUCTION

Synthetic
Synthetic face fibre does not tell the whole story about backing or an old water event. Describe duration and any previous treatment.
Describe duration without inventing certainty.
Wool
Wool can respond differently to moisture and products; keep care information available for the affected area.
Keep relevant care information.
Low pile
Low pile may reveal a sharp pot outline that includes compression or colour change, not only deposits.
A sharp ring is not a diagnosis.
Deep pile
Deep pile can conceal spilled potting material. Clear loose personal objects and explain the actual extent.
Do not assume the rug and floor match.
Rugs
A rug beneath a planter is separately constructed and may conceal another affected surface underneath.
Rug care information ↗HOW WE CLEAN
Discuss the watering event, planter base and earlier attempts.
Inspect fibre, backing and colour response in the affected installation.
Prepare after safe planter removal and protect neighbouring surfaces.
Treat compatible deposits with assessed extraction or lower moisture.
Recover moisture and review remaining outlines.
Give drying advice before the planter covers the surface again.
THE PUBLISHED PRICE GUIDE
The published starting guides are £30 for a small room and £75 for two to three rooms. Minimum visit terms and the actual affected scope require confirmation.
Minimum visit conditions apply
Dimensions and actual work determine the quote
| Requested work | Quotation detail | Starting rate |
|---|---|---|
| Small room | Open room area | From £30 |
| Two to three rooms | Additional requested rooms | From £75 |
| Stairs / additional area | Planter approach | Request a quote |
| Specialist requirements | Water-related patch | Quoted individually |
Describe concentrated water-related concerns before quoting. Heavy-planter handling and repair of damaged flooring are not implied.
Read the published service rates ↗BEFORE · DURING · AFTER
Kew’s sequence shows one AI-created room. It is not a customer plant-area result or proof of water-ring removal.
BeforeThe real pot footprint is identified before treatment.
DuringThe illustration does not prove removal of a water ring.
AfterRemaining colour or texture change should be explained at handover.
AROUND THE INDOOR PLANTS
Name the observation rather than guessing a diagnosis.
Separate dry debris from a lasting mark.
Mention when it was noticed and any response.
Describe the pot material without assuming the stain’s cause.
Pressure can leave a lasting impression.
Explain how long the pot stood there if known.
Disclose products already applied.
Water-related colour changes and compressed pot footprints may remain after appropriate treatment.
KEW · QUICK DECISIONS
Published starting figures are £30 for a small room and £75 for two to three rooms. Confirm minimum visit and the concentrated concern.
Use observed condition and flooring care guidance. A known overflow deserves discussion rather than another arbitrary cleaning interval.
The affected condition and complete accessible scope determine an estimate, not the pot diameter alone.
Follow actual drying advice before covering or loading the floor again.
No. Permanent colour change, compression or other damage may remain.
DESCRIBE THE REQUESTED WORK
Describe the affected region within the full requested room.
KEW · ENQUIRIES
Supply the Kew postcode and explain the route to the room. Confirm availability and describe any plant-pot marks before arranging attendance.
Confirm attendance for the Kew postcode and disclose the planter-access constraint.
Enquire for KewExplore Kew on the map.
Google Maps opens on request.Open Kew mapOBSERVATION BEFORE A REMOVAL PROMISE
Known overflow and unknown marks are described distinctly.
Planter handling is arranged appropriately rather than improvised.
Lasting outlines are acknowledged honestly.
Objects return only after the relevant care advice.
KEW · YOUR QUESTIONS
Gather the practical history without creating more damage.
Ask about KewAvoid further unassessed treatment and describe the present condition.
Explain that it was newly revealed; do not invent an exact event date.
A fibre name does not guarantee immunity to every colour change.
No diagnosis should be inferred from a mark alone; report observations and seek appropriate specialist advice for concerns beyond cleaning.
Do not assume heavy handling is included.
Request it separately with its material and dimensions.
No such restoration promise is made.
No. They are AI illustrations of one room.
KEW · CARPET ENQUIRY
Call with the postcode, room size and watering or product history. Agree realistic treatment limits and safe preparation.
Kew · Confirm address availability
