Plan a Greenwich clean around the property

Give the development or street entrance, floor, concierge procedure, lift permissions and lawful unloading point, followed by the apartment layout and condition. Include advance registration deadlines or contractor hours. These facts help a provider judge carrying time and equipment suitability. Reception cannot be expected to admit an unregistered visitor or improvise resident consent.

Check the development’s rules with management and reserve the correct window yourself. Confirm vehicle limits, service-entrance location, lift dimensions and any protective-cover requirement. Tell the provider how long access is available. A light recurring visit may have different rules from carpet machinery, but only the building can authorise an exception.

Steps, gradients and narrow landings affect whether equipment can be carried safely and how much setup time is needed. Describe the route from the lawful bay to the door and send a non-sensitive photograph if requested. A provider may use portable tools, adjust staffing or decline machine work where the approach presents an unreasonable risk.

Treat the connected space as several task zones. Rank preparation surfaces, sink, hob exterior and floor before less urgent shelves or decorative areas. Clear food, paperwork and small belongings from the selected worktops. Oven and cupboard interiors require separate preparation. A clear sequence prevents one greasy detail from consuming time intended for the whole room.

They can be when specifically listed and safely reachable, but heavy debris, drainage problems or dismantling may fall outside scope. Remove furniture only as agreed and mention damaged seals or sharp edges. Exterior balcony faces and façade glass are separate. Never ask a cleaner to cross a barrier or work near an unprotected drop.

Responsibility may sit with building management or a specialist façade contractor. Clarify which pane faces are requested, their opening design and whether balcony access exists. Internal glass does not imply exterior treatment. Work at height requires an approved method; domestic staff should not lean outside, override restrictors or stand on improvised furniture.

Identify the stone and sealant and share care instructions where available. Acidic descalers and abrasives can etch or dull some surfaces, so a discreet test may be appropriate. Existing stains, failed grout and worn sealing should be recorded. Cleaning is maintenance; polishing, stain correction and resealing need a separately assessed stone-care service.

Yes, when animals are disclosed and secured in a comfortable area away from entry doors, equipment and damp floors. Explain behaviour around strangers or vacuums and discuss fragrance concerns beforehand. The cleaner should not supervise or restrain a pet. Balcony and communal-door risks deserve particular attention in an unattended apartment.

Choose a longer initial visit where accumulated build-up would prevent a short maintenance appointment reaching core rooms. Describe condition honestly and agree achievable priorities. After the reset, the provider can suggest a realistic frequency. A one-off label still does not include every specialist process, so ovens, extraction and external glass must remain itemised.

No. Vacuuming removes loose particles, whereas stain treatment or extraction depends on fibre, backing, previous chemicals and drying conditions. Provide room sizes and stain history, and ask about equipment access through the building. Permanent dye loss or damaged fibres may remain. Keep occupants off damp areas for the period advised by the specialist.

Begin after cutting and sanding stop, trades remove tools and waste, and finishes reach their advised curing time. Identify remaining plaster, paint, grout or adhesive. Hazardous dust and hardened trade marks may belong with the contractor. Cleaning while work continues commonly leads to immediate resettling and can damage newly installed materials.

Inspect completed rooms promptly against the written task list. Name the room, surface and missing action, adding clear photographs where helpful, and contact the provider within its reporting deadline. Preserve messages about access delays or exclusions. Avoid applying another chemical before review, especially on stone, timber, glass coatings or carpet.