A practical guide to cleaning services in Stratford

Give the full development name, tower or core, street entrance, reception point and floor, plus a landmark that does not reveal security information. Check map pins yourself because large sites can have several vehicle and pedestrian approaches. Register the visitor under the correct name and remain reachable. Do not rely on a generic postcode or ask another concierge to redirect them.

Yes, temporary road controls, parking limits and heavier pedestrian traffic can alter arrival and carrying arrangements near affected areas. Check official or building notices for your date and tell the provider what applies to the address. If access looks uncertain, choose another day or agree public-transport equipment needs. Do not assume restrictions only matter to event visitors.

Ask management whether the slot covers only moving equipment in and out or the entire contractor presence. Reserve both arrival and departure where required and allow time for sign-in. The cleaner needs a lawful place for equipment during the visit. If departure cannot occur after the booking, change the appointment rather than expecting use of a restricted passenger lift.

Reachable marks may be included by agreement, but the glass area, height, frames and furniture access can consume substantial time. Send photographs and specify which panes and sides you mean. High sections, exterior faces and balcony glazing require separate assessment. Coated or tinted glass also needs the correct product and should be identified before any spot treatment.

Tell the provider what material remains and on which finish. Removing loose approved film differs from dissolving aged adhesive, which can scratch glass or damage frames and coatings. Contractors should normally complete their own protection removal. Ask for photographs to be assessed and accept an exclusion where the correct solvent or manufacturer guidance is unavailable.

The cleaner needs to know where ordinary agreed bags may be placed, but is not responsible for bulk disposal or guessing recycling rules. Obtain fob access and check collection or move-out restrictions. Remove furniture, large boxes, liquids and abandoned belongings beforehand. Do not leave waste in communal corridors; it can obstruct access and breach building rules during the clean.

Yes, especially if floor products, drying or recently installed finishes are involved. Provide material and installer guidance and avoid changing the temperature unexpectedly during treatment. Routine vacuuming and suitable damp cleaning may be straightforward, but sealing, polishing or curing floors is specialist work. The cleaner should not operate unfamiliar heating controls without clear permission and instructions.

Only if the building permits it and the concierge agrees. Do not assume reception can store chemicals, equipment or parcels for contractors. Confirm labelling, collection timing and responsibility for unclaimed items. It is usually clearer for the provider to bring their agreed kit or for you to leave suitable labelled products inside the flat before the appointment.

Check whether snagging, drilling, ventilation work or incomplete protection removal continues. Fine construction dust can resettle from high ledges and ducts after an initial clean. Tell the developer or contractor and identify the source before repeatedly booking domestic visits. After-builders cleaning can remove accessible residue once work finishes, but cannot control dust generated by ongoing defects or activity.

Give cleaning and moving teams separate confirmed slots with enough time between them. Movers should remove possessions first for tenancy work, while cleaners need unobstructed rooms and a route for equipment. Reserve the lift according to management rules and protect cleaned floors if anyone returns. Avoid overlapping teams in small corridors, as neither can work efficiently or safely.

Internal balcony-side glass may be considered only where weather, rail design and safe floor-level reach allow it. The exterior face must not require leaning over the rail. Describe height, access, bird contamination and drainage, and check building rules. Specialist exterior glazing is often the appropriate service; routine apartment cleaning should not imply work beyond a safe barrier.

Photograph rooms, appliances, flooring and existing damage after contents and rubbish leave. Test keys, fobs, utilities and lights and supply the inventory or agreed checklist. Record defects separately so the cleaner avoids unsafe fittings and nobody mistakes wear for dirt. Confirm who inspects, who authorises extra work and how the flat and building access are secured afterwards.