Before regular upkeep
If upkeep has lapsed, the first visit can need additional time. Discuss the rooms that should lead that catch-up instead of assuming every task fits.
Putney / Daily floors without a furniture-moving project
Prepare the accessible floor area you want maintained.
Shoes, small belongings and furnishings can interrupt a route that otherwise looks simple on a room plan.

Kitchen · Bathroom
Living areas · Bedrooms
Daily floors without a furniture-moving project
Shoes, small belongings and furnishings can interrupt a route that otherwise looks simple on a room plan.
Clear loose obstacles from the included floor areas. Keep heavy furniture moves outside the routine request.
Point out where the floor finish changes between rooms. Combine vacuuming with a compatible floor method where agreed.
If access becomes restricted, revise the reachable area rather than assuming everything can move.
The floor brief should describe maintenance of available space, not restoration or extraction. Which parts of the floor are actually accessible for this visit?

Your home routine
The useful interval follows use and condition. Compare what happens during one week with what accumulates over two.
| Planning point | Weekly | Fortnightly |
|---|---|---|
| Best suited for | Used kitchens and bathrooms needing recurring attention | A considered two-week schedule |
| Core focus | Return to the agreed everyday surfaces | Consider the condition after two weeks |
| Priority planning | A smaller, defined maintenance brief | A realistic list for the present condition |
| Visit scope | Time and scope confirmed | Duration and tasks agreed |
If upkeep has lapsed, the first visit can need additional time. Discuss the rooms that should lead that catch-up instead of assuming every task fits.
After the starting work, decide what genuinely repeats. Additions should be discussed rather than silently carried into the existing appointment.
For this visit
Which parts of the floor are actually accessible for this visit? Use the tabs to clarify coverage.

Kitchen
Identify the kitchen surfaces included before allocating time. Accessible worktops and exterior fronts sit alongside the sink and splashback, not inside an unlimited appliance service.
Keep detailed oven work separate and move loose food items yourself beforehand.

Bathroom
Specify which washroom fittings and reachable tile areas need upkeep. Mirrors, taps and shower surfaces need suitable products, not a universal treatment.
Point out stone or delicate fittings and any damage already present.

Living areas
Agree the furniture surfaces that can be reached, the floor available for vacuuming and any compatible floor-cleaning method. Personal storage is a separate matter.
Leave documents and delicate objects away from the cleaning surfaces.

Bedrooms
Describe the available furniture tops and floor, then agree dusting, vacuuming and finish-compatible care. An unused bedroom need not be silently assumed.
Clearly exclude rooms that are occupied or not ready to be entered.
The household brief
Describe the room count, condition and occupancy before choosing a list. Include pets or work-at-home restrictions.
An occasional detail should have a clear boundary. Agree which area is included and what happens if the available time is needed for core work.
The booking determines what is provided. Ask about equipment and products rather than assuming everything comes with the hourly guide.
The cleaner follows the practical priorities and respects the stated surface instructions.
Review the maintenance list against everyday use. Keep occasional details separate so they do not displace the rooms the booking was intended to maintain.

The scope made explicit.

The confirmed maintenance visit.

The next priorities made clear.
The home scenes are illustrative, not evidence of work at a customer property.
A clear scope
The Putney enquiry should identify postcode, frequency and practical scope. The team confirms whether the appointment can be arranged.
The main service is explained under Domestic Cleaning, or send an address enquiry.
Area reference
Check the area reference before discussing the address.
Open map in a new tabThe household brief
Start with the home type and proposed frequency, then identify the useful opening task. This is not a quotation tool.
A clear scope
Separate the work needed each time from the detail that would merely be useful today. Agree both rather than assuming spare capacity.
Name the occasional task beforehand. The cleaner still needs a realistic list, not several extras described as small jobs on arrival.
Practical planning
These are arrangements to discuss, not fixed packages.
If the home is empty during working hours, settle entry and a contact before arrival. Name the rooms that matter between workdays.
Put toys and small belongings away from the agreed surfaces. Keep the heavily used kitchen, bathroom and floor areas prominent in the brief.
Name any room reserved for the animal and prepare another starting space. The visit still follows its confirmed cleaning scope.
Explain the occupied workspace without assuming the rest of that room is available. Confirm a workable sequence.
Name the authorised contact for the rented home. A regular cleaning list should not silently become a tenancy-end checklist.
Consolidate instructions rather than asking the cleaner to reconcile different lists. One agreed contact can confirm practical changes.
Worth discussing
A polished appearance does not establish what a surface is made of. Explain the finish and the instructions already provided.

Identify stone areas before a general product is selected.
The timber coating matters as much as the underlying wood.
Keep damaged lacquer distinct from ordinary removable marks.
Discuss compatible care for the steel finish and any known damage. Routine exterior cleaning remains distinct from internal appliance work.
A failing painted finish is not a cleaning stain.
Practical planning
The regular brief has boundaries. Specialist treatment, restoration, heavy lifting and high access are not automatic additions.
An included carpeted room may be vacuumed within scope. Extraction requires an additional service discussion rather than an assumed extra.
A request for kitchen upkeep does not book an oven-interior clean. Discuss that additional service explicitly.
Routine surface cleaning is not a mould-removal promise. Raise the issue for separate assessment and planning.
External window cleaning is separately planned. Reachable indoor-glass details do not establish that outside scope.
A home after building works may require a different cleaning process. Raise construction residue as a separate service.
Consider a separate intensive brief when routine upkeep does not describe the request. Agree the actual tasks before booking.
The household brief
The household brief
These are service starting guides. Confirm the included work, supplies and appointment before treating any figure as the final cost.
| Service | Price | Main factors |
|---|---|---|
| Regular domestic cleaning | From £20/hour | Property size, visit minimum, schedule, products and practical entry arrangements |
| First / one-off domestic visit | From £90 | Current condition, number of spaces included and the tasks that should lead the visit |
| Specialist / intensive scope | Quoted separately | Methods and equipment for the separate task, including material or access constraints |
Describe the reachable floor area and condition, plus the other room tasks. The quotation also depends on duration, frequency, minimum booking, products and access. Heavy furniture moves should not be hidden inside the floor-care request.
Worth discussing
Make the first task clear without treating every item as urgent. A different order still needs to fit the confirmed visit.
The household brief
Confirm the key arrangement before the day, including return. Private access information should not appear in a public message.
A managed door or reception can add a handover step. Agree that step and the person responsible for admitting the team.
If alarm instructions have changed, tell the team in advance. A previous visit’s arrangement should not be assumed current.
Explain the pet’s arrangement for the visit rather than expecting the team to decide. Its resting area can change the first available room.
Name rooms needed for meetings and prepare other spaces first. Changed call times should be communicated promptly.
Tell the team about parking conditions that affect access to your home. Confirm the practical arrangements beforehand.
Keep private rooms and untouched belongings visible in the instructions. The cleaner should not have to decide the limits.
A careful handover brings access and cleaning priorities together. Confirm any uncertain task before treating it as part of the routine.
Before booking
The floor brief should describe maintenance of available space, not restoration or extraction. If access becomes restricted, revise the reachable area rather than assuming everything can move.
Confirm any room omitted from the visit. Explain separately which personal items should stay undisturbed in included areas. A family-home list should distinguish cleaning from sorting belongings. Clear the used rooms and explain any space that must remain available.
Room coverage and condition establish part of the cost conversation. Ask about the booked time, frequency, supplies, parking and minimum visit, plus anything outside domestic upkeep.
An hourly starting figure does not reserve a set amount of work. Regular visits start from £20/hour; confirm the usable appointment and its total.
An initial floor-led brief should state ordinary upkeep needs and the accessible area. First/one-off domestic work starts from £90; extraction or restoration cannot be assumed from that starting price.
Floor use and household upkeep help determine the practical gap between visits. Compare a week with two weeks, while keeping material instructions and access limits clear at either interval.
If another area becomes accessible, confirm whether to add it rather than automatically extending the route. More floor coverage may change the duration even when no new room name appears.
Ask which items are included and which the household should have ready. Surface information helps make that agreement useful.
Regular floor upkeep can include vacuuming. Carpet extraction is a distinct task to arrange through the carpet-cleaning service. The domestic kitchen list can cover external appliance surfaces. Oven internals need their own time and service agreement.
Contact Alesta with the full postcode, proposed frequency and room list. The on-page planner is only an outline, not a reservation.
A practical Putney enquiry
Prepare the accessible floor area you want maintained. Start with your address, included rooms and intended frequency.
