A detached store
Give its own findings and purpose rather than including it under the house’s room count.
PEST CONTROL / PURLEY
Separate garden buildings and household scope.
Start with a clear account.
Evidence in an external structure does not automatically mean a whole-property programme is needed. Describe the building, its use and any independent signs in the home before asking for a quote.
04 / AT A GLANCE
05 / PROPERTY BRIEF
Give its own findings and purpose rather than including it under the house’s room count.
Explain the connection without treating it as proof of movement between spaces.
Describe the actual residential use and relevant occupants.
Keep restrictions visible instead of promising a complete inspection.
Record any independent indoor signs separately from the garden-building concern.
Discuss your homeCheck suitability directly; domestic guides do not establish commercial provision.
Check the premises requirements01 / START WITH THE EVIDENCE
Identify the structure and its use before assuming the same service covers every part of the property.
Damage to material kept in an external store.
Mice controlA rodent sighting near a separate building.
Rats controlPhysical marks around a resting place actually used for sleeping.
Bed bug treatmentInsects reported inside a garden building.
Cockroaches controlName the structure and affected item, keeping any household damage as a separate finding.
Describe the viewing position and access without deciding that the house is also affected.
Explain the actual accommodation use. A storage structure should not be described as a bedroom by assumption.
Identify the observed insect and ask about suitability; exterior context does not establish the service or species.
PURLEY / PROPERTY CONTEXT
A finding in a garden building does not automatically require a whole-home programme. Explain its actual use and any independent evidence inside the dwelling.
Check the Purley postcode and specific service directly. A residential guide does not confirm every external structure or animal concern is suitable.
State whether the building is detached, connected or reached through another controlled area. Keep physical connection separate from proof of a pest route.
Mention access restrictions and any change of use relevant to the request. The proposed scope should identify buildings explicitly rather than rely on “the property”.
07 / SCOPE BEFORE A QUOTE
A shared address is not a guarantee that every structure belongs in one treatment price.
from £120
See published service pricingfrom £150
See published service pricing| Service | Pricing basis | Price |
|---|---|---|
| Mice control | Activity, access and programme | Quote after assessment |
| Rat control | Internal / external routes and visits | Quote after assessment |
| Proofing / repairs | Surveyed openings and separate work | Quoted separately |
Confirm suitability, inclusions and attendance directly. Guides checked 27 August 2026; repairs, clearance and separate structures are not automatic inclusions.
03 / OBSERVATION CHECKLIST
Use the building’s function and observed condition rather than a broad whole-property description.
Do not enter unsafe structures or disturb suspected material to expand the report.
A clear label such as the rear store avoids confusion with the occupied home.
Explain storage, sleeping or other use accurately without implying service suitability.
Name the item or surface and discovery date.
Keep observations in the house independent, including when none have been noticed.
Describe a doorway or link without naming it as a confirmed route.
State locked, blocked or otherwise unavailable areas before agreeing a proposal.
06 / SIGNS → LOCATION → NEXT STEP
| Pest problem | Signs to describe | Areas to mention | Next step |
|---|---|---|---|
| Mice | Damage to externally stored material | Named building and item | Discuss that finding before a whole-home scope |
| Rats | Animal sighting near a structure | Actual outside viewing position | Check identification and suitable access |
| Bed bugs | Physical signs at a resting place | Accommodation genuinely used for sleeping | Describe use and evidence accurately |
| Cockroaches | Insects inside a separate building | Exact fitting or surface and dates | Ask which service and scope can be considered |
MAKE THE ENQUIRY SPECIFIC
Describe actual household findings instead of inferring them.
Ask for the proposed buildings to be explicit.
Keep connection as layout context unless evidence supports more.
Appearance does not establish the outcome of pest work.
08 / THE CONTROL PLAN
A clear enquiry avoids treating one garden-building observation as proof of a property-wide problem.
The actual structure and affected item anchor the account.
The team can discuss whether the requested work fits the premises and available access.
Later household or exterior observations should retain their own dates and locations.
09 / FROM FIRST CONTACT
These steps clarify the request, not a guarantee of whole-property service or one-visit completion.

Use a clear reference distinct from the main dwelling.
State current activities rather than an old label that may be misleading.
Give the actual item, surface and date without assuming the house is affected.
Describe physical links and permission limits as facts, not proven routes.
Do not move stored items indoors as a generic preparation measure.
Record new findings by building so the review remains interpretable.
10 / PROBLEM → TREATMENT → CONTROL
Review should stay with the evidence and areas actually assessed rather than a broad conclusion from appearance.



Illustrations are not Purley outbuilding records or proof of customer results.
13 / CLEAR EXPECTATIONS
A store, accommodation and business space should not be treated as interchangeable descriptions.
An outside finding does not automatically become an indoor diagnosis.
The quote should identify relevant buildings rather than rely on a vague property label.
ADDRESS AND AVAILABILITY
Check the postcode and requested service, then identify which structure contains the evidence.
The map cannot establish building use, safe access or an agreed whole-property scope.
Open Purley in Google Maps ↗PURLEY / QUESTIONS
Not automatically; give any independent household evidence separately.
Yes, including changes from an earlier use where relevant.
No. The proposed areas need explicit consideration and agreement.
Wait for appropriate guidance rather than transferring belongings as preparation.
No. It describes layout, not the route actually used.
Explain the limit before a complete assessment is assumed.
Suitability needs direct confirmation, not extrapolation from domestic information.
Yes, with their own rooms and dates.
Do not assume a clearance service is included in pest treatment.
Keep the structure, position and date with each fresh observation.
15 / TAKE THE NEXT STEP
Describe the structure, its use and actual findings, then check whether the relevant service can be considered.
